Terms of Service

CallSphere Health is a practice-management platform for healthcare providers, including scheduling, patient records, communications, telehealth, billing and AI-assisted workflows. We may update, improve or modify the Services over time.

You must provide accurate information, keep your credentials confidential and are responsible for all activity under your account. You must be legally able to enter into these Terms and use the Services in compliance with all applicable laws and professional obligations.

Where CallSphere processes protected health information on your behalf, we do so as a Business Associate under a separate Business Associate Agreement (“BAA”). In the event of a conflict between these Terms and the BAA regarding PHI, the BAA controls.

The Services support clinical workflows but do not provide medical advice. Licensed providers remain solely responsible for all clinical decisions, diagnoses, treatment and for reviewing any AI-generated content before relying on it.

You agree not to:

• Use the Services in violation of any law or third-party right;
• Attempt to gain unauthorized access to the Services or other accounts;
• Interfere with, disrupt or overload the Services or their infrastructure; or
• Reverse engineer, resell or misuse the Services except as permitted by law.

Paid plans are billed in advance on a recurring basis according to the plan you select. Fees are non-refundable except where required by law. We may change pricing on renewal with prior notice. You are responsible for applicable taxes. Failure to pay may result in suspension or termination of the Services.

As between you and CallSphere, you retain all rights to the data you and your patients submit to the Services. You grant us the limited rights needed to host, process and deliver the Services to you, and to comply with the BAA and applicable law. Our handling of personal information is described in our Privacy Policy.

The Services, including all software, design and content provided by CallSphere, are owned by CallSphere and its licensors and are protected by intellectual-property laws. These Terms do not grant you any rights in the Services other than the limited right to use them as described here.

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the maximum extent permitted by law, CallSphere will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits or data. Our total liability arising out of or relating to the Services will not exceed the amounts you paid to us for the Services in the twelve months preceding the claim.

You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms or to protect the Services. Upon termination, provisions that by their nature should survive will remain in effect, and data will be handled in accordance with the applicable BAA and our Privacy Policy.

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above, and material changes will be communicated through the Services or by email. Continued use after changes take effect constitutes acceptance.

CallSphere LLC — sagar@callsphere.ai.